For Linux/macOS, we can use the find command in the /store/mail:įind.The status.fld files can be collected from Kerio Connect using the below commands: The script will gather information from each status.fld file that exists in the store and will organize the information in an easy-to-read manner.Įach folder in the store location of Kerio Connect contains a status.fld file, which holds folder-specific information that can help in troubleshooting performance issues. If the server is Windows-based, the information can be gathered and analyzed outside of the Kerio Connect server. Note: The stat-check.sh script is built for running in the store/mail folder on a Kerio Connect server, on a UNIX-style server (such as Linux or macOS). The best practice is to have a maximum of 10,000 items in each folder ( e.g., Inbox, Sent Items, Calendar) and this is one of the aspects that the script checks for. It is recommended to run the stat-check script to eliminate environmental issues. Information Checking the server user data Webadmin configuration-related issues ( MailServer freezes when creating or deleting a mailbox).Mailflow-related issues ( mail is not being received, mail stops working randomly, taking a very long time to receive emails, etc.).Email client-related issues ( Outlook is freezing, webmail is not loading, unable to use Kerio Connect Client, etc.). Folder Corruption issues ( user account is slow and cannot reindex, Kerio mailboxes expanding to enormous sizes, a specific account is not syncing, failed to open the GAL folder, mailboxes appear empty, failed to load shared folders, etc.).Kerio Connect server issues ( high CPU or RAM usage, automatic restarts, and crashes - segmentation faults, server inaccessible or down, too many connections, out of storage or storage occupied is not correct, etc.).This article shares information for troubleshooting the typical performance issues of Kerio Connect, for example:
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